spot Posted September 12, 2008 Share Posted September 12, 2008 Hello guys. Has anybody used 55host.net ? Any idea on their support department? I am a customer of streamsolutions.co.uk, but I liked the cheap prices 55host.net advertises, and was thinking to buy a 128kbps server from them. Any info will be appreciated. OH, and if you don't want to say negative things "on the air", you can pm me. Thank you, Dimitris Greece Link to comment Share on other sites More sharing options...
JohnF30 Posted September 15, 2008 Share Posted September 15, 2008 I'm thinking of using them aswel, could we get some reviews? Many thanks Link to comment Share on other sites More sharing options...
spot Posted September 15, 2008 Author Share Posted September 15, 2008 Since we have no review, let me share my experience with them. Firstly let me note that at the time I started this topic, asking for your reviews, I had ALREADY signed with them for a shoutcast server. I thought their prices were cheap enough to test a server from them - in order to add a second stream on my webradio. I ordered through their billing system, I payd with Paypal on the 8th of September 2008. I received 4-5 emails in the next few minutes, invoice etc, all OK. Then, after an hour or two, I sent them an email (customer support ticket) telling them that I hadn't received any IP etc. They replied in 10 minutes, telling me that I would receive my IP within 24 hours. After 48 hours, I hadn't still received my IP. I sent them another email. Some days later I thought "well, there may have problems with their ticketing system, so let me send them a PM on broadcastingworld.net". I did. After 48 hours, still no answer, either on my ticket, or my pm. Order and payment made : 8th of September 2008 Still no service : 15th of September So I guess something is wrong with this company. I paid them 3.60$ ... I wonder, how many others have payed them and did not receive service? Thank you, Dimitris http://www.godradio.gr Link to comment Share on other sites More sharing options...
James Posted September 15, 2008 Share Posted September 15, 2008 That doesnt seem too good :( How much did you pay for your server? Studiio - All-In-One Radio Communication Platform SMS | Phone Calls | Social Media | Content Link to comment Share on other sites More sharing options...
spot Posted September 15, 2008 Author Share Posted September 15, 2008 James, it was just 3.60$ ... worthless to even mention it ... but it is important to protect other people from companies like this one. Link to comment Share on other sites More sharing options...
James Posted September 15, 2008 Share Posted September 15, 2008 mmmm go for a more trusted company.. go stream101.com or something Studiio - All-In-One Radio Communication Platform SMS | Phone Calls | Social Media | Content Link to comment Share on other sites More sharing options...
spot Posted September 15, 2008 Author Share Posted September 15, 2008 As I said, I am already with streamsolutions.co.uk and had no problem with them. I was tempted to test 55host.net because of the cheap price, to use it as a second stream. Now I am also testing mixstream.net. Thank you. Link to comment Share on other sites More sharing options...
James Posted September 15, 2008 Share Posted September 15, 2008 oh okay mixstream.net should be good, feel free to review them! Studiio - All-In-One Radio Communication Platform SMS | Phone Calls | Social Media | Content Link to comment Share on other sites More sharing options...
BWfreak Posted September 16, 2008 Share Posted September 16, 2008 Since we have no review, let me share my experience with them. Firstly let me note that at the time I started this topic, asking for your reviews, I had ALREADY signed with them for a shoutcast server. I thought their prices were cheap enough to test a server from them - in order to add a second stream on my webradio. I ordered through their billing system, I payd with Paypal on the 8th of September 2008. I received 4-5 emails in the next few minutes, invoice etc, all OK. Then, after an hour or two, I sent them an email (customer support ticket) telling them that I hadn't received any IP etc. They replied in 10 minutes, telling me that I would receive my IP within 24 hours. After 48 hours, I hadn't still received my IP. I sent them another email. Some days later I thought "well, there may have problems with their ticketing system, so let me send them a PM on broadcastingworld.net". I did. After 48 hours, still no answer, either on my ticket, or my pm. Order and payment made : 8th of September 2008 Still no service : 15th of September So I guess something is wrong with this company. I paid them 3.60$ ... I wonder, how many others have payed them and did not receive service? Thank you, Dimitris http://www.godradio.gr woah, that sucks! Not very good for that company, you say they have an account on here? They should reply to this! Link to comment Share on other sites More sharing options...
.v2. Posted September 16, 2008 Share Posted September 16, 2008 As I said, I am already with streamsolutions.co.uk and had no problem with them. I was tempted to test 55host.net because of the cheap price, to use it as a second stream. Now I am also testing mixstream.net. Thank you. I'm using mixstream.net. They are really good. Link to comment Share on other sites More sharing options...
THFS Posted September 17, 2008 Share Posted September 17, 2008 I am very sorry to hear that... That is absolutely horrible, and an amazing scandle... I will try and get in touch with them, from a host-to-host so that maybe we can get this all settled.. I will keep you updated Link to comment Share on other sites More sharing options...
THFS Posted September 17, 2008 Share Posted September 17, 2008 uh oh... Looks like they are banned from the place that I would regularly contact them at... :( Try contacting them on there phone: 1-866-968-7770 Link to comment Share on other sites More sharing options...
James Posted September 17, 2008 Share Posted September 17, 2008 uh oh... Looks like they are banned from the place that I would regularly contact them at... :( Try contacting them on there phone: 1-866-968-7770 What place is that? Studiio - All-In-One Radio Communication Platform SMS | Phone Calls | Social Media | Content Link to comment Share on other sites More sharing options...
THFS Posted September 17, 2008 Share Posted September 17, 2008 What place is that? DP - http://www.forums.digitalpoint.com Link to comment Share on other sites More sharing options...
spot Posted September 17, 2008 Author Share Posted September 17, 2008 Thank you for your interest. Of course they still haven't answered any of my attempts to contact them. I really don't care about their services ... Please don't make any more moves for my sake ... I am happy with the services I receive from my current host, and the one i am trying too. Even if I wanted to take back my 3.60$, I think I could do it from Paypal, but I don't care. Link to comment Share on other sites More sharing options...
THREETEN RADIO Posted September 17, 2008 Share Posted September 17, 2008 Even if I wanted to take back my 3.60$, I think I could do it from Paypal, but I don't care. Indeed you could, maybe you should to teach them a lesson? Link to comment Share on other sites More sharing options...
spot Posted September 17, 2008 Author Share Posted September 17, 2008 Just an update: i just received an email from their "customerservice", telling me that over the past 2-3 years they have improved "not just in servers and uptime but also in providing high quality and fast technical support." Later on, they tell me that I can go to two sites (they give specific links) and write a review of my experience as their customer. No, thank you. Link to comment Share on other sites More sharing options...
THREETEN RADIO Posted September 17, 2008 Share Posted September 17, 2008 I would, saying what sh*t they really appear to be! Link to comment Share on other sites More sharing options...
James Posted September 17, 2008 Share Posted September 17, 2008 Just an update: i just received an email from their "customerservice", telling me that over the past 2-3 years they have improved "not just in servers and uptime but also in providing high quality and fast technical support." Later on, they tell me that I can go to two sites (they give specific links) and write a review of my experience as their customer. No, thank you. Oh wow, they take time to write an email to all their customers about their quality service but they dont have time for their own customers support problems! Great service... not. Studiio - All-In-One Radio Communication Platform SMS | Phone Calls | Social Media | Content Link to comment Share on other sites More sharing options...
BWorld Posted September 17, 2008 Share Posted September 17, 2008 mmmm go for a more trusted company.. go stream101.com or something Stream101 is always a good choice ;) **Shameless self promotion ██ Stream101 | Affordable Media Solutions ██ Shared cPanel? Web Hosting | WordPress Hosting | Premium Stream Hosting ██ TOLL-FREE: (616) 277-7280 | 30 Day NO QUESTIONS Money-Back Guarantee ██ 100% Cogent Free Network | CloudLinux OS | Tier 1 Bandwidth | Grand Rapids, MI Link to comment Share on other sites More sharing options...
THFS Posted September 18, 2008 Share Posted September 18, 2008 Very true... Wow, I would definitely plaster your story all over the net! Link to comment Share on other sites More sharing options...
55host.net Posted September 18, 2008 Share Posted September 18, 2008 Ok, actually we forgot the url to this site after we cleaned out our book marks I found this in a live support message, I do not nor did I see tickets for an ip, Also shoutcast is on a port not your own dedicated ip, If you want that you will have to pay for it, and I am looking into your account right now and it was setup the second you bought it. Thank you, Link to comment Share on other sites More sharing options...
55host.net Posted September 18, 2008 Share Posted September 18, 2008 Also I see to mention you said we were banned, well the fact is a lot of people are getting banned due to dp new special rules, replying with offers got us 4 infraction points and when there forum lagged and we accidentally double posted well that pushed us to the 9 points we needed for out temp 30 day ban. But we will be back And we have been in business 3 years now. So I do not think they can hold us down Also regarding some of these posts we have been mis judged I would read up on our shoutcast plans before purchasing, they do not include dedicated ips, Shoutcast is hosted on a port, for example, t45.us:YOUR PORT That is where castcontrol puts your server online. So I do not think posting that we did not give you your ip makes a lot of sense as shoutcast hosting does not give you an ip, So thank you for turning the public against us Link to comment Share on other sites More sharing options...
55host.net Posted September 18, 2008 Share Posted September 18, 2008 Also another comment We found while reading this, You claim your shoutcast hosting was down. No, it was not we had a server transfer that took 24 hours which was planned 2 weeks in advance and dns propagation can take some time. Also You claim our support is bad when you never even opened a ticket up. Support Tickets 0 (0 Total) -- So before posting that our support is horrible how can you if you never even contacted us for help? We will no longer be replying to this post as it is going no where. Admin Please Close This, Thank you, Link to comment Share on other sites More sharing options...
THREETEN RADIO Posted September 18, 2008 Share Posted September 18, 2008 It's good that you came on here to put your side across. I wasn't very nice with some of my comments but then again I only heard one side of the story...... now you have replied to the claims made at least it shows there are 2 sides to the story. A similar thing happened with me a while back. I ordered a shoutcast service from a different host and never heard anything back for over a week. I was very annoyed and went to paypal and got a refund and posted what bad service it was on another site. Then I heard from the company and they had a major switch over with servers and could not do anything for those few days. I have since re-ordered a different plan and am very pleased with the service and customer service and therefore retracted my comments on their service. You was being criticised for your lack of response, not for your actuall service you supply. The fact that you have been in business for 3 years is a good sign. No-one is against you or your company and now there is an explanation from yourself that helps straighten things out. Link to comment Share on other sites More sharing options...
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