BWorld Posted May 3, 2009 Share Posted May 3, 2009 I haven't been keeping up with this thread, so I apologize if this has already been mentioned, but I would really recommend trying out a few more stream hosts that aren't using FDC. I very much agree with this. Check out the review page for the Stream Hosts and find one that will work for you! ██ Stream101 | Affordable Media Solutions ██ Shared cPanel? Web Hosting | WordPress Hosting | Premium Stream Hosting ██ TOLL-FREE: (616) 277-7280 | 30 Day NO QUESTIONS Money-Back Guarantee ██ 100% Cogent Free Network | CloudLinux OS | Tier 1 Bandwidth | Grand Rapids, MI Link to comment Share on other sites More sharing options...
dotme Posted May 4, 2009 Share Posted May 4, 2009 Jumping in late here, but this isn't likely to be solved by simply switching hosts (Although, a better host will help) Australia to the US or UK involves a lot of hops, and looking at your WinMTR output, latency exceeding 400ms on some hops. There's no way to sustain a 128k stream with that much latency. There are some measures I would consider though, that would greatly improve quality of service. 1) Where is your core audience? Rent a shoutcast server in their country. 2) To get the stream to that server, assuming it's not in Australia, a *relay* is going to have better reliability than pushing the stream all that way with SAM Encoders. If your ISP doesn't block ports, encode to a shoutcast server on your PC, then relay to the public server. If it does block ports, consider finding a shoutcast provider in Australia that will rent you a very small server, and then relay from there to the main server. SAM's encoders are more sensitive than a shoutcast relay setup. No idea why, but if you look at Spacial's forums, many "unable to send data fast enough" issues have been resolved by nailing up a local DNAS and relaying. Link to comment Share on other sites More sharing options...
wildun Posted May 4, 2009 Share Posted May 4, 2009 One alternative would be to use a vps to send up your stream rather than a home pc. This has proven to be a worthwhile investment for many stations. Several stream services offer this option. You install sam on the vps, set up the encoders and run worry free. These aren't real expensive, I think around $30-$40 a month. Is what I would do had I not already invested in my own connection. My personal recommendation would be Fast-Serv for a vps. Link to comment Share on other sites More sharing options...
Randy Posted May 4, 2009 Share Posted May 4, 2009 From australia the typical latency we see to our west coast DC is 170-200ms. I notice on your WinMTR you're getting HUGE latency, combined with horid packet loss towards the end of the route. Either problem would be a killer, but you have both problems making it really, really bad. My recommendation would be to ping/traceroute test some providers who have servers on the west coast of the US and choose the host with the minimum latency and packet loss. Or as Wildun suggested invest in a VPS-based playout system. Cheers Link to comment Share on other sites More sharing options...
kwdservices Posted May 4, 2009 Share Posted May 4, 2009 Jumping in late here, but this isn't likely to be solved by simply switching hosts (Although, a better host will help) I didn't mean that would fix his problem, just meant that he needs to try that before doing anything else. Link to comment Share on other sites More sharing options...
MixStream.net Posted May 4, 2009 Share Posted May 4, 2009 The reseller that this person buys the server from contacted me with this problem. It looks like the peering between the user's ISP and FDC might not be that good, the ping times are pretty high. I've offered them a trial on a server located at Steadfast so that might improve things. This is why we have servers located in 8 different locations around the world ;) I'd like to point out that, although FDC aren't as bad as some people think (they have improved a lot over the last year or two), we don't host many of our servers there (and anyone buying servers on our Premium plans don't ever get put on FDC's network). Link to comment Share on other sites More sharing options...
wildun Posted May 4, 2009 Share Posted May 4, 2009 A few too many when I posted that.. Glad my birthday is over.. lol. Link to comment Share on other sites More sharing options...
RNRDroid Posted May 5, 2009 Share Posted May 5, 2009 The reseller that this person buys the server from contacted me with this problem. It looks like the peering between the user's ISP and FDC might not be that good, the ping times are pretty high. I've offered them a trial on a server located at Steadfast so that might improve things. This is why we have servers located in 8 different locations around the world ;) I'd like to point out that, although FDC aren't as bad as some people think (they have improved a lot over the last year or two), we don't host many of our servers there (and anyone buying servers on our Premium plans don't ever get put on FDC's network). I'm the owner of Rock Nation Radio Network. When I sent my concern to the reseller he immediately got in touch with you & within a few minutes he replied to me with your offer to try a new IP : PORT to see if it would rectify the problem. As of last night metaloz has been using that new stream & I'll find out later today when he comes online if the problem has indeed been eliminated. I want to thank you personally for your quick response to our problem & hope to continue doin' business together. Link to comment Share on other sites More sharing options...
metaloz Posted May 6, 2009 Author Share Posted May 6, 2009 The reseller that this person buys the server from contacted me with this problem. It looks like the peering between the user's ISP and FDC might not be that good, the ping times are pretty high. I've offered them a trial on a server located at Steadfast so that might improve things. This is why we have servers located in 8 different locations around the world ;) I'd like to point out that, although FDC aren't as bad as some people think (they have improved a lot over the last year or two), we don't host many of our servers there (and anyone buying servers on our Premium plans don't ever get put on FDC's network). Thanks very much for the fast response to the problem, it is greatly appreciated. I ran the stream through the server you have given me to try and the stream ran flawlessly. It looks like location is the key to the problem at hand. It was definately a breath of fresh air to see no buffering errors throughout the night. Thanks to everyone here at BW for all the advise and help regarding this problem, hopefully it will help other stations that are having the same problem to resolve the issue. I'll definitely be recommending MixStream to anyone who needs a host server, the response time for troubleshooting is second to none!! Link to comment Share on other sites More sharing options...
bigloo Posted May 7, 2009 Share Posted May 7, 2009 We have one of our servers through Mixstream and.... they ROCK! ________ Lou Bigloo Christian Radio http://www/biglooradio.com/ digiSTREAM SHOUTcast Hosting http://www.digistream.info/ Link to comment Share on other sites More sharing options...
HELP Posted February 18, 2010 Share Posted February 18, 2010 Hey, i was wondering if you'd help me too, I have the same problem, and yeah i know this forum was done last year but i need help, it was working fine the other day but now it says the same. I was looking all over the internet to find an answer but i just cant find one until i came here and all these guys where telling you. Please will you help me solve the problem as i am only 12 ;):D:lol::confused: Help me please. Link to comment Share on other sites More sharing options...
Brutish Sailor Posted February 18, 2010 Share Posted February 18, 2010 start from the beginning, what is your problem... KNSJ.org / 89.1 FM San Diego Link to comment Share on other sites More sharing options...
wildun Posted February 18, 2010 Share Posted February 18, 2010 My experience has shown that my router has been the culprit. A reboot of the router usually takes care of the problem. Not sure it's your situation, only posting for others that may find the same problem. Link to comment Share on other sites More sharing options...
shoutcaststreaming Posted February 18, 2010 Share Posted February 18, 2010 Please will you help me solve the problem as i am only 12 You need to run the WinMTR test for 100 iterations (as described above) and post the results here and we will analyze them for you. SCS - Dedicated Bandwidth Servers Shoutcast / Icecast / Windows Media Transcoding - Auto DJ - Mobile Radio - FLASH Players - Auto DJ Broadcasting World's Stream Host of the Month Link to comment Share on other sites More sharing options...
EricVdM Posted February 18, 2010 Share Posted February 18, 2010 it's also posible that your connection is the problem, I mean, here in Belgium I have a connection true viber cable and when there are to many poeple loged in on the internet it's getting slower. I changed my kind of connection to a very fast connection with a 1,25 Mbps upload and the problem was solved. Hope this helps a little bit Link to comment Share on other sites More sharing options...
cptsparkle Posted October 11, 2010 Share Posted October 11, 2010 I know this issue was covered what, two years ago. It is happening to me big time right now so bad I can't connect to the streaming server at times through SAM. I have read extensively this thread as well as several threads on Spacial Audio's site covering the same issue. I performed all the same quick fixes and guidance that was covered and offered in all the threads by the contributors and am ready for more help. My show is Tuesdays and Thursdays at 5PM Pacific time. The issue just started roughly three weeks ago. When using either WinMTR or Ping Plotter they both show 7 steps between me, the source to the streamer (SWCast), the destination. My upload speed is very acceptable all the way until it gets to one particular router in Chicago. It is an FDC router and in researching this issue, I found FDC is somewhat problematic with their connectivity integrity. I consistently receive anywhere from a 20% to 50% or more Packet Loss at this one particular router. Over the entire data patch there are no points of Packet Loss other than this one particular router. Is there anyway to go around that router? Can the station I broadcast for request another IP from SWCast in-order to make the data path different as to avoid this errant router? I'm starting to get frustrated. My ISP is COMCAST. I've written three times with replies from them. I did the phone call to their tech support twice and did the online chat thing with them twice. They always state their is a problem at that data point but they always say they will submit a "Top Priority" work request and nothing. So, what can I do? Thanks for any guidance, tips or consideration you good folks may have. Wayne, aka: cptsparkle Link to comment Share on other sites More sharing options...
GKIye Posted October 11, 2010 Share Posted October 11, 2010 Hi Wayne, I know everyone has a similar issue once in a while ... it happens but already 3 weeks ... is a long time I surely hope maybe somebody of the stream providers can help you out ... example : by making a teststream to their servers, that way somebody you know as BW member can judge your problem ... To my knowledge its mostly an issue that appears at the providers, but its logical that they don't gonna tell that they are the source of your problem Good luck ! ps: just an idea ... = Do you have the same problem at the time you stream at a friends place ? With, for example an other provider ? Visit and listen @ BW ! Link to comment Share on other sites More sharing options...
cptsparkle Posted October 11, 2010 Share Posted October 11, 2010 The issue kept getting worse over the course of three weeks. I've volunteered with other stations streaming through SWCast and if they only physically stream from one location, I would venture to speculate I've had to deal with this particular router before. Ahhh, you gave me an idea. I'll try and ping them from my confuser at work tomorrow. Thanks mucho. Link to comment Share on other sites More sharing options...
shoutcaststreaming Posted October 11, 2010 Share Posted October 11, 2010 I consistently receive anywhere from a 20% to 50% or more Packet Loss at this one particular router.That's not good. We would be glad to give you a test server to see if the issue goes away. Where are you? East Coast, West Coast or Europe? Send me a PM and we will get you working. SCS - Dedicated Bandwidth Servers Shoutcast / Icecast / Windows Media Transcoding - Auto DJ - Mobile Radio - FLASH Players - Auto DJ Broadcasting World's Stream Host of the Month Link to comment Share on other sites More sharing options...
GKIye Posted October 12, 2010 Share Posted October 12, 2010 @ shoutcaststreaming : a wonderful idea ! ps ... just for the record : with provider I meant ... the compagny who connects you as client to the www ... so not a streamprovider ... Good luck Wayne ! Visit and listen @ BW ! Link to comment Share on other sites More sharing options...
shoutcaststreaming Posted October 13, 2010 Share Posted October 13, 2010 CPTSPARKLE, I haven't heard from you. Did you sort out your issue ? Or you're not interested in trying to diagnose it ? Let me know. SCS - Dedicated Bandwidth Servers Shoutcast / Icecast / Windows Media Transcoding - Auto DJ - Mobile Radio - FLASH Players - Auto DJ Broadcasting World's Stream Host of the Month Link to comment Share on other sites More sharing options...
GKIye Posted October 13, 2010 Share Posted October 13, 2010 Maybe he (Wayne) is only available during weekends or during a day off ? I don't know for sure ... its only my 2 cents of brainstorming Visit and listen @ BW ! Link to comment Share on other sites More sharing options...
Metaldrumz Posted December 16, 2010 Share Posted December 16, 2010 Hi. I am also getting this message. I have been with my stream provider since November of 2009 and never had a problem. However yesterday I recieved an email from my stream provider this message. "We are currently experiencing a network outage at our datacenter. We will keep you informed of the situation as we obtain information. If possible, please refrain from submitting support requests at this time" Supposedly the streams have been back up for about 15 hours but I am still getting the message "Unable to send data fast enough. Encoding paused until data clears." I have never had a problem before this latest outage. Does anyone have a test stream I can try using SAM to see if its the hosting company still? I would hate to spend money on a new company if the problem were to still exist. I just find it odd that my stream hosting company had an outage and now all of a sudden I have this problem even though I never had them in the past for a year. I also tested on my laptop and got the same message so I know its not a PC issue. Any help is appreciated! I can be contacted also on AIM under the same username as this one here. Thanks in advance! Link to comment Share on other sites More sharing options...
NickSS Posted December 16, 2010 Share Posted December 16, 2010 Grab your self a free 24 hour trial here. http://www.streamsolutions.co.uk/resources/trial_servers That should give you plenty of time to see what's happening Link to comment Share on other sites More sharing options...
cptsparkle Posted December 16, 2010 Share Posted December 16, 2010 Download a copy of WinMTR and run it for 100 iterations between your PC and your Stream Host. It's like a traceroute, but keeps on running. It is a better tool to diagnose issues. http://winmtr.sourceforge.net/winmtr_bin.zip It will tell you what is happening at every hop from you to the server. It's been our experience that the issue is usually somewhere in the middle. It's also good ammo to show to your ISP or stream host when trying to get your peering or server changed. Do exactly what Shoutcast man stated. Run WINMTR or Ping Plotter the way he stated and you will be enlightened. As the majority of the responders stated, the issue is most likely between you and the streamer. This occured to me and it ended up a particular server farm in Chicago between me and the streamer. Good Luck! Link to comment Share on other sites More sharing options...
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