Catfish Pete Posted April 11, 2011 Share Posted April 11, 2011 I wonder if anyone has any idea about what may be happening to Centova? Version 3 is in beta and looks very exciting. But... license keys are apparently not being renewed. Tech support seems slack. The last post on the Centova board by the owner was on 20th March. I've just called their phone and got a number unobtainable. None of which sounds good. If we have to move from Centovacast, could anyone recommend an alternative? Link to comment Share on other sites More sharing options...
BWorld Posted April 11, 2011 Share Posted April 11, 2011 Tickets have been answered for paying customers (me) within 24 hours. They are not answering tickets for the beta since that is what they are working on the most. ██ Stream101 | Affordable Media Solutions ██ Shared cPanel? Web Hosting | WordPress Hosting | Premium Stream Hosting ██ TOLL-FREE: (616) 277-7280 | 30 Day NO QUESTIONS Money-Back Guarantee ██ 100% Cogent Free Network | CloudLinux OS | Tier 1 Bandwidth | Grand Rapids, MI Link to comment Share on other sites More sharing options...
Catfish Pete Posted April 11, 2011 Author Share Posted April 11, 2011 Was that recently? Link to comment Share on other sites More sharing options...
shoutcaststreaming Posted April 11, 2011 Share Posted April 11, 2011 Tickets have been answered for paying customers (me) within 24 hoursNot true. They turned off several of our licenses because of their billing error. Our ticket, which we keep on bumping, hasn't been answered in 11 days. But then again, their Billing Department is different then their Technical Department. Anyone have a phone number for them ? SCS - Dedicated Bandwidth Servers Shoutcast / Icecast / Windows Media Transcoding - Auto DJ - Mobile Radio - FLASH Players - Auto DJ Broadcasting World's Stream Host of the Month Link to comment Share on other sites More sharing options...
djgary72 Posted April 11, 2011 Share Posted April 11, 2011 Nowt like Hosting your own Shoutcast servers on your own VPS i have to say been mucked around by too many companies to make that mistake sounds like Centova are a bunch of incompetents!!! My Blog https://djgarybaldy.blogspot.com User of RadioDJ FREE radio playout software since 2010. How to Install RadioDJ: https://djgarybaldy.blogspot.com/2020/08/how-to-install-radiodj-free-radio.html RadioDJ is my FAVOURITE piece of software it works when I need It Link to comment Share on other sites More sharing options...
BWorld Posted April 12, 2011 Share Posted April 12, 2011 Not true. They turned off several of our licenses because of their billing error. Our ticket, which we keep on bumping, hasn't been answered in 11 days. But then again, their Billing Department is different then their Technical Department. Anyone have a phone number for them ? Well...my statement is true actually. Just got a reply today within one hour of submitting a ticket. Their phone never works but it is 1 (778) 785-4891 ██ Stream101 | Affordable Media Solutions ██ Shared cPanel? Web Hosting | WordPress Hosting | Premium Stream Hosting ██ TOLL-FREE: (616) 277-7280 | 30 Day NO QUESTIONS Money-Back Guarantee ██ 100% Cogent Free Network | CloudLinux OS | Tier 1 Bandwidth | Grand Rapids, MI Link to comment Share on other sites More sharing options...
shoutcaststreaming Posted April 12, 2011 Share Posted April 12, 2011 Well...my statement is true actually. Just got a reply today within one hour of submitting a ticket.OK, then can you put in a ticket for us ? SCS - Dedicated Bandwidth Servers Shoutcast / Icecast / Windows Media Transcoding - Auto DJ - Mobile Radio - FLASH Players - Auto DJ Broadcasting World's Stream Host of the Month Link to comment Share on other sites More sharing options...
Catfish Pete Posted April 12, 2011 Author Share Posted April 12, 2011 Nowt like Hosting your own Shoutcast servers on your own VPS Yep, feeling the pain right now. But... don't most hosting companies use Centova, too? Frankly, Centova need to do a much better job communicating with their customers. Some of the posts on their own board look pretty dire, e.g.: http://forums.centova.com/index.php?topic=536.0 Link to comment Share on other sites More sharing options...
shoutcaststreaming Posted April 12, 2011 Share Posted April 12, 2011 Well I just cannot believe that they replied to Stream 101 within an hour when several Stream Hosts are having major communication issues with them. They aren't responding to most people. http://forums.centova.com/index.php?topic=524.0 Maybe it's time to switch to Cast Control. And Marc, if you want to support a fellow Stream Host, you would put in a ticket for us, as you claim they respond to you within an hour. Also their transponder is turned off and their telephone is either disconnected or suspended. SCS - Dedicated Bandwidth Servers Shoutcast / Icecast / Windows Media Transcoding - Auto DJ - Mobile Radio - FLASH Players - Auto DJ Broadcasting World's Stream Host of the Month Link to comment Share on other sites More sharing options...
djgary72 Posted April 12, 2011 Share Posted April 12, 2011 My Shoutcast servers reside on a dedicated server @ Catfish pete We use http://www.powervps.com/ and have had Great support Emails usually answered within 30 mins and Really great uptime. We found a shoutcast user mangement script on sourceforge and set it up and havent had a Problem current uptime 51 days and the last reboot of the server was just an update of the php etc. I think theyre reasonably priced as well so that may be an option if Centova are really that Bad! My Blog https://djgarybaldy.blogspot.com User of RadioDJ FREE radio playout software since 2010. How to Install RadioDJ: https://djgarybaldy.blogspot.com/2020/08/how-to-install-radiodj-free-radio.html RadioDJ is my FAVOURITE piece of software it works when I need It Link to comment Share on other sites More sharing options...
Catfish Pete Posted April 12, 2011 Author Share Posted April 12, 2011 Yes, we use a VPS as well, from KnownHost, no problems with them. We found a shoutcast user mangement script on sourceforge Any chance of a link? I've always liked Centova, and hope current problems are just a symptom of a small company being overwhelmed with getting V3 of their product out. But a little communication would be nice.... Link to comment Share on other sites More sharing options...
djgary72 Posted April 12, 2011 Share Posted April 12, 2011 Sure thing Pete http://sourceforge.net/apps/trac/smi/ uses SQL on the back end as far as im aware my Tech Guru set mine up for me! My Blog https://djgarybaldy.blogspot.com User of RadioDJ FREE radio playout software since 2010. How to Install RadioDJ: https://djgarybaldy.blogspot.com/2020/08/how-to-install-radiodj-free-radio.html RadioDJ is my FAVOURITE piece of software it works when I need It Link to comment Share on other sites More sharing options...
Catfish Pete Posted April 12, 2011 Author Share Posted April 12, 2011 Appreciated! Link to comment Share on other sites More sharing options...
Catfish Pete Posted April 16, 2011 Author Share Posted April 16, 2011 Steve from Centova has just posted this, hopefully problems over now: "Hi all, Sorry for the hassles, I've been on leave for the past month or so dealing with a serious personal matter, and in my absence my staff have unfortunately not performed as one would hope. In brief, I am back now, the backlog of tickets has mostly been caught up, and... well, to put it nicely, we are now hiring to fill some newly vacated positions. Installation orders are still badly backlogged and we will be working on catching up with those over the next 72 hours. To all that were affected, please accept my sincere apologies. We'll be working hard over the next while to regain our clients' trust and re-establish the helpdesk response times we advertise and which you've grown accustomed to. " Link to comment Share on other sites More sharing options...
Budokan Posted May 1, 2011 Share Posted May 1, 2011 This is a real pain. I hope they get this straightened out soon. I am with Stream 101 and I know they are not responsible for this, but I would really like to check my stats, and I need either Centova Cast or something like it. :( Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.