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Check out how Wavestreaming CLOSED my support ticket


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Hi James,

 

This is indeed a glitch in Cloud DJ. I have passed the information and your debug log to the development team to look in to.

 

I have also checked over your schedule in the Wavepanel database and ensured all scheduled shows are set to start/end at the correct times.

 

Have you experienced any other instances of this issue since Saturday?

 

Regards,

 

Aaron Corkin

Wavestreaming - Operations Manager

 

James Tylee || Client

None that we've caught, ironically, these glitches only occur during IMPORTANT times. Our frustrations are mounting as you can see.

 

 

 

Hi James,

 

Hopefully this issue will not reoccur. Looking at your schedule in the Wavepanel control database there is nothing in there that would trigger a premature song skip action. If you do experience another occurrence please reply to this email.

 

Regards,

 

Aaron Corkin

Wavestreaming - Operations Manager

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Yeah so ? Wavestreaming politely answered your ticket, you replied and they answered it again. They didn't find anything that would cause this to happen. They also bumped your ticket to their development team.

 

Sometimes issues like can't be fixed in minutes or seconds, but have to be re-created so the developors can see what triggered it. I know, you are losing thousands of listeners, and that's really bad. But sometimes the issue needs a few days or so to be resolved.

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To be honest ...

I wonder why Wavestreaming is suddenly "that" bad as provider ?

 

At BW there are several stream providers active members to BW, and I have the idea that they all give respect to eachother

Yes A is cheaper than B, and B pretend to give more benefits than C ... etc etc

 

But thats the way business is done, without differences there is no choice, no business ...

 

That Your ticket has been closed ... Well that looks normal to Me ... If a problem is solved, it can be closed without harm to eachother

If You as client are not satisfied, open a new ticket ... its that easy !

 

My stream provider is closing every ticket after 72 hours of none activity (so if no new replies are made, or an issue is solved)

I don't write that much tickets, however even if I have an idea that I'm willing to share I open a ticket ... and I receive an answer within 1 or 2 hours ... even during weekends ...

So far, after about 5 Years, I never had an issue who was not solved

 

Stream providers are humans to, everyone makes mistakes, but with feedback and respect to eachother a lot of things can be solved without throwing all "problems" into a public environment.

So please act in a positive way to Your stream provider, who ever it may be

 

so far my 2 cents ...

Visit and listen @ BW !

http://i.imgur.com/Ggmw4ub.gif

 

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To be honest ...

I wonder why Wavestreaming is suddenly "that" bad as provider ?

 

At BW there are several stream providers active members to BW, and I have the idea that they all give respect to eachother

Yes A is cheaper than B, and B pretend to give more benefits than C ... etc etc

 

But thats the way business is done, without differences there is no choice, no business ...

 

That Your ticket has been closed ... Well that looks normal to Me ... If a problem is solved, it can be closed without harm to eachother

If You as client are not satisfied, open a new ticket ... its that easy !

 

My stream provider is closing every ticket after 72 hours of none activity (so if no new replies are made, or an issue is solved)

I don't write that much tickets, however even if I have an idea that I'm willing to share I open a ticket ... and I receive an answer within 1 or 2 hours ... even during weekends ...

So far, after about 5 Years, I never had an issue who was not solved

 

Stream providers are humans to, everyone makes mistakes, but with feedback and respect to eachother a lot of things can be solved without throwing all "problems" into a public environment.

So please act in a positive way to Your stream provider, who ever it may be

 

so far my 2 cents ...

 

Im not a stream provider.

 

 

Well I see our opinions on customer service differ. What can one do?

 

They own the software. Its proprietary to them.... Ive been reporting the bug for two months now. They finally see it.

 

hopefully theyll repair it for the other customers....

 

but for larger customers its unacceptable. My expectations have always been you get what you pay for.... this behavior is similar to a 99 cent host if you ask me.

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