andhow Posted June 7, 2014 Share Posted June 7, 2014 I would just like to give my thanks and appreciation to Marko from PCS Electronics for helping our station out of a tight spot. He has shown exceptional customer appreciation and support. Our primary FM transmitter died, the cause is still unknown. We had to switch to our backup transmitter at a reduced wattage and with no RDS. We wanted to initially repair the unit and with Marko's assistance in troubleshooting and consultancy, we were able to come to a mutually agreeable conclusion that is a win-win for both parties. There was no fault on PCS Electronics and the products they supply, on the contrary as we have had great experience with all of the units that we have received from their company. The failure of the transmitter appears to be possibly related to the weather conditions at the time. It is really commendable that Marko helped to make the situation a positive outcome that it did. I feel that he showed dedication to customer service and that is hard to come by these days. I would additionally highly recommend their products, especially the CyberMax Micro+ w/RDS. This transmitter definitely punches above its weight! Reverend Aquaman | Station Manager | andHow.FM Where it's *ALL* about the music! A world-class, always eclectic, commercial-free, alternative, modern, retro, indie rock radio station. Jamming the free world, one person at a time since 1998. Got Indie? Link to comment Share on other sites More sharing options...
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